Terms of service

GENERAL TERMS OF SERVICE

Invoicing: For the convenience of both parties (yourself and our company), we require all customers to have a card on file (which will be prompted upon estimate approval).

LAWN MOWING

Service Frequency: Our standard lawn mowing service is scheduled on a weekly basis. Customers who choose to switch from weekly to bi-weekly (every other week) mowing will be charged a 30% upcharge on the regular mowing price. This additional charge accounts for the increased grass growth and additional time required to properly mow and maintain the lawn after a longer period between services.

During the months of April through June, some lawns may require weekly mowing due to extreme growth between visits. If your lawn requires a change in service frequency, you will be notified via email and text before the change takes effect.

Service Date Flexibility Disclaimer: While we strive to complete your mowing service on the originally scheduled date, unforeseen circumstances such as weather, holidays, or scheduling adjustments may require us to service your property the day before or the day after the assigned date. We appreciate your understanding and flexibility as we work to provide reliable and timely service.

First-Time / Overgrown Lawn Fee: If your lawn is overgrown and requires multiple mowing passes to bring the property into a maintained state, you will be charged based on the number of mowing passes required. Each additional mowing pass will be charged at the regular estimated mowing price.

For example, if your regular estimated mowing price is $60 + sales tax and the lawn requires 2 mowing passes to bring it into a maintained state, you will be charged $120 + sales tax (2 × $60). If 3 mowing passes are required, you will be charged $180 + sales tax (3 × $60).

This applies to first-time mowing services where the condition of the lawn requires additional mowing passes due to excessive growth. Our crew will determine the number of passes needed based on the condition of the property.

If your grass is taller than 2 ft in height, we might not be able to service your lawn due to equipment limitations. If this occurs, we will be sure to communicate this with you and refer a different lawn care company for your consideration.

Excessive Pet Waste Fee: If you have signed up for pet waste removal services, and it is determined that your property has excessive pet waste, the same explanation of the overgrown fee applies to this initial pet waste removal service. If you have not signed up for pet waste removal services, and our crew notices that you have excessive pet waste on your lawn mowing visits, we will notify you.

Unable to Service a Portion of Your Lawn: If our crew comes to your property and is unable to service a portion of your property (gate being locked, pets outside, etc.), we will only service the areas in which we can access. You will still be charged full price for this visit. The reason for the full price is due to the un-serviced area of your lawn being longer on our next scheduled visit, which leads to our crew spending more time on your property on the following service.

FLOWER BED, LANDSCAPING, AND/OR PROPERTY CLEANUP:

For landscaping / flower bed quotes, the quote total includes the cost of all labor, materials, and sales tax. If the quote total is more than $1,000, a 50% deposit is required to reserve your place on our schedule. If the job is canceled no later than 24 hours of the service date, this 50% deposit is refundable. However, we purchase the materials needed for a project within 24 hours of the service date.

Terms of Service